Jya Fjord Pro Air Purifier (Only EU Region)

We offer shipping heyplus to the United States, Vietnam, Philippines, European countries and regions(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, The Republic of Slovenia.)

Some Remote Region heyplus Can Not Support Shipment. If you encounter the above situation, our customer service will contact you via email in advance.

Free shipping on all heyplus orders.

However, we charge shipping fees for different products from different brands. Please click here to check shipping fees for different products.

Ships within 1-2 working days.
Delivery within 7-14 working days.

We provide 1-Year(Non-EU), and 2-year(EU) Warrenty. The Warranty policy applies to all heyplus products. During the warranty period, if function failure should occur through product default, please contact support@heyupnow.com.

Please make sure that your device is in a room that fits our recommended size for the best purification efficiency. Please do not place the device in a corner too close to back walls to prevent air blockage, some extra room around the device would help you clean the room air better.

Refer to the instruction manual in the box or thesetup videoof Fjord Pro. You can also access ouronline manualshere.

Notice: please download the Smartmi Link APP (download here) and register your device first, then finish the smart home settings in the app.

Please watch the following tutorial video and learn about the setting up.

Smartmi Link

Apple HomeKit

Hey Google

Alexa

Once connected, you can control the Fjord Pro via voice control.

Devices will always be delivered with the correct voltage in your region. If you move, please refer to the sticker on the machine to make sure which input voltage the device requires.

Auto mode/Sleep mode/Favourite mode/Angle adjustment.

On the home screen, right swipe till you see the angle indicator, press to switch between 30/60/90.

Please check your cable connection first, try re-connecting the cable and turn off/on the switch on the back bottom to test again. If you still can’t turn on the Fjord Pro, pleasecontact us.

Power reset: turn off the switch of Fjord Pro on the back bottom, then unplug the cord for 30 seconds to re-connect and turn on again.

Wi-Fi reset: on the home screen, right swipe till you see the Wi-Fi icon, press the icon, then the reset button. The Wi-Fi will reset when the indicator on the screen starts blinking.

Note: the Homekit/Google Home/Alexa connection requires setting the Fjord Pro and your phone under the same Wi-Fi connection. If you run into any smart home issue, please reset the Wi-Fi and try re-connecting again.

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting. 

Please power-reset your Fjord Pro to try again. If the problem still exists, pleasecontact us.